CANADA TRANSPORTATION ACTRules of Procedure for Rail Level of Service ArbitrationThe Canadian Transportation Agency, pursuant to subsection 169.36(1)a of the Canada Transportation Actb, makes the annexed Rules of Procedure for Rail Level of Service Arbitration.S.C. 2013, c. 31, s. 11S.C. 1996, c. 10GEOFFREY C. HAREChairpersonCanadian Transportation AgencySAM BARONEVice-ChairpersonCanadian Transportation AgencyInterpretation, Definitions and ApplicationPurposeThe purpose of these Rules is to enable the parties to a dispute to achieve a resolution that is commercially fair and reasonable to the parties.Just, expeditious, inexpensiveThese Rules are to be interpreted and applied in a manner that facilitates, through arbitration, the just, expeditious and inexpensive resolution of the dispute.DefinitionsThe following definitions apply in these Rules.Act means the Canada Transportation Act. (Loi)business day means a day on which the Agency is ordinarily open for business. (jour ouvrable)day means a calendar day. (jour)document includes any information recorded or saved in any form. (document)ApplicationThese Rules set out the procedure for an arbitration conducted under Division II of Part IV of the Act.General ProvisionsDispensing and amendingThe arbitrator may dispense with or amend any of these Rules if to do so will improve the efficiency and effectiveness of the arbitration procedure.Time limitsThe arbitrator may extend or abridge any time limit established under these Rules either before or after the time limit expires.ConfidentialityIf any information relating to the arbitration is to be kept confidential, every person who will have access to the information in the course of the arbitration must sign a confidentiality agreement before they obtain access to the information.Last dayThe last day for doing an act or meeting any other requirement under these Rules applies even if that day is not a business day.Language of arbitration — agreement of partiesIf the parties are in agreement on the official language in which the arbitration is to be conducted, they must advise the Agency accordingly by submitting a written notice along with each of their proposals.Determined by arbitratorIf the parties fail to provide notice to the Agency, the language of the arbitration is to be determined by the arbitrator.Translation servicesA party that requires translation services in order to consult any document produced in either official language by the other party must make arrangements to obtain those services.Simultaneous translation servicesA party that requires simultaneous translation services in order to participate in the arbitration, or in order that one of their witnesses may present evidence in the language of the arbitration, must, at least seven days before the services are required, provide notice in writing of the requirement to the Agency.Providing documentsDocuments to be provided to a party under these Rules must be delivered or transmitted by email or facsimile.Delivery — effectiveDelivery of a document to a party is effective on the day on which the document is received at the address of the party or of their legal counsel or other authorized representative, if any.Email or facsimile — effectiveEmail or facsimile transmission of a document is effective at the time that the email or facsimile is transmitted.Irregular transmissionIf a document that is transmitted by email or facsimile is not received or is only partially received, the sender must, as soon as feasible after receiving a request from the recipient, deliver a paper copy of the document to the recipient.Oral communication with arbitratorA party or their legal counsel or authorized representative must not speak with the arbitrator in the absence of the other party or the other party’s legal counsel or authorized representative.Written communicationA party or their legal counsel or authorized representative must not write to the arbitrator without providing a copy of the communication to the other party at the same time.Arbitrator’s mandatory disclosureWithin 24 hours after the day on which a matter is referred for arbitration under subsection 169.35(1) of the Act, the arbitrator must provide a signed declaration to the parties that discloses any situation of which he or she is aware that could place him or her in a conflict of interest or that could give rise to a reasonable apprehension of bias in the context of the arbitration.Lack of impartiality or conflict of interestIf a party is of the view that an arbitrator is unable to perform his or her duties impartially or is in a conflict of interest in the context of the arbitration, the party must advise the Agency by written notice without delay, setting out the reasons for their claim.Decision within three daysThe Chairperson must decide on the claim and notify the parties within three business days after the day on which written notice of the claim is received by the Agency.SubstitutionThe Chairperson must appoint a substitute arbitrator as soon as feasible afterthe arbitrator becomes unable to continue to perform his or her duties;the arbitrator informs the Agency that he or she is no longer able to act as arbitrator or considers himself or herself unable to perform the duties of arbitrator without giving rise to a reasonable apprehension of bias or because of a conflict of interest; orthe Chairperson decides, following written notice from a party, that the arbitrator cannot continue to perform his or her duties without giving rise to a reasonable apprehension of bias or because of a conflict of interest.Hearings to be repeatedIf an arbitrator is replaced, any hearings previously held must be repeated.General Powers of ArbitratorRole of arbitratorThe arbitrator may, among other things,encourage and assist the parties in settling the dispute or any of the matters in dispute at all times until the end of the first pre-arbitration meeting;order the adjournment of the arbitration, if required;order the inspection of documents, goods or other property, including a site visit;give directions on questions of procedure that do not deal with the substance of the dispute, including those that arise in the course of pre-arbitration meetings;request further statements to clarify matters in dispute;in exceptional circumstances and if there is no prejudice to the parties, dispense with an oral hearing and order that all arguments and evidence be presented in writing; andas required, appoint one or more independent external experts to report on specific issues.Steps Preceding HearingFirst pre-arbitration meetingWithin four days after the day on which the arbitrator is chosen in accordance with subsection 169.35(1) of the Act, he or she must convene a pre-arbitration meeting for the purpose, among other things, ofencouraging settlement by the parties of the dispute, or of any matter in dispute;clarifying matters in dispute;determining whether there is consensus between the parties on any relevant facts, and if so, ordering the parties to produce an agreed statement of facts;determining the time required for the arbitration hearing, which should normally not exceed five days;fixing the date of the arbitration hearing;establishing a timetable for the completion of all pre-arbitration matters, includingthe exchange of arbitration briefs,the exchange of questions referred to in subsection 169.36(3) of the Act, andthe holding of a second pre-arbitration meeting, if the arbitrator considers it appropriate;establishing the order of proceedings at the arbitration hearing; anddeciding any other procedural matters in respect of the arbitration.Type of meetingThe meeting may be conducted in person or by means of electronic communication, such as webcasting, video conferencing or teleconferencing.Meeting summaryWithin three days after the day on which the meeting takes place, the arbitrator must provide a summary of the meeting to the parties that outlines, among other things, any agreements reached and decisions rendered, the time, date and place, if applicable, of the second pre-arbitration meeting and the time, date and place of the arbitration hearing.Exchange of arbitration briefsEach party must provide their arbitration brief to the arbitrator and to the other party in accordance with the timetable established at the first pre-arbitration meeting.ContentEach party’s arbitration brief must containthe material facts in support of the party’s position;the agreed statement of facts ordered by the arbitrator, if applicable;documentary evidence that the party intends to produce at the arbitration hearing in support of their position and that is selected from information exchanged under subsection 169.34(3) of the Act, including, in respect of any written opinion from an expert who is to give evidence at the hearing,the qualifications of the expert,the expert’s opinion, andthe facts upon which the expert’s opinion is based;a description of the oral evidence to be presented at the arbitration hearing or signed witness statements; andthe arguments in support of the party’s position, set out in concise numbered paragraphs, including references linking each argument to the relevant evidence referred to in paragraph (c) or (d).Failure to deliver arbitration briefA party that fails to deliver an arbitration brief in accordance with the established timetable is not entitled to participate further in the arbitration and the arbitration continues without that arbitration brief.Optional second pre-arbitration meetingIf a second pre-arbitration meeting is to be held, the arbitrator must convene it for the purpose, among other things, offurther clarifying matters in dispute;confirming the time required for the arbitration hearing;settling an agreed statement of facts, if applicable;determining which witnesses will attend the arbitration hearing and the dates and times of their attendance;confirming the order of proceedings at the arbitration hearing; anddeciding any other procedural matters in respect of the arbitration.Type of meetingThe meeting may be conducted in person or by means of electronic communication, such as webcasting, video conferencing or teleconferencing.Meeting summaryWithin three days after the day on which the meeting takes place, the arbitrator must provide a summary of the meeting to the parties that outlines, among other things, any agreements reached and any decisions rendered.Arbitration HearingPlace of arbitration hearingSubject to subsections (2) and (3), the arbitration hearing is to be held at the head office of the Agency.Electronic meansThe arbitrator may, if circumstances justify it, conduct all or part of the hearing by means of electronic communication, such as webcasting, video conferencing or teleconferencing.Change of locationOn the request of a party, the arbitrator may conduct all or any part of the arbitration hearing at another location for the purpose of hearing witnesses, experts or the parties or of inspecting documents, goods or other property, if he or she determines that it would be more practical or that it is necessary to do so.Transcript of arbitration hearingNo transcript of the arbitration hearing is to be taken, unless requested by the parties.Copy to arbitratorIf a transcript is requested by the parties, they must provide a copy to the arbitrator as soon as it is available.Final oral argumentSubject to subsection 15(3) and section 23, each party must be permitted to present final oral arguments at the arbitration hearing.EvidenceInformation that has not been exchanged under subsection 169.34(3) of the Act is not to be introduced as evidence.Manner of examinationThe manner in which witnesses are to be examined is to be determined by the arbitrator.Exclusion of witnessOn the request of a party, the arbitrator may require a witness to be absent from the arbitration hearing during the testimony of other witnesses.Signed witness statementIf it was included in the party’s arbitration brief, a signed witness statement may replace the examination in chief of a party’s witness, in which case the witness is subject only to cross-examination and re-examination in respect of the statement.Absence of partyAll witness testimony is to be given in the presence of the arbitrator and, except if a party is voluntarily absent or has defaulted in the context of subsection 15(3), in the presence of both parties.Alternative to witness attendanceThe arbitrator may, on the agreement of both parties, accept in evidence a signed witness statement or the affidavit of a witness in lieu of the attendance of the witness at the arbitration hearing.Default of partyThe arbitrator will continue the arbitration hearing despite the absence of a party if the party, without sufficient cause and in the absence of notice to the arbitrator, fails to appear at the hearing.Close of hearingThe arbitrator may close the arbitration hearing if the parties, after inquiry by the arbitrator, confirm that they have no further evidence to present or submissions to make or if the arbitrator determines that, because he or she has sufficient understanding of the matters and of each party’s position, it is unnecessary to continue the hearing.Record of arbitration hearingThe record of the arbitration consists of the following documents:the written notice referred to in paragraph 169.33(1)(a) of the Act;the shipper’s submission for arbitration;each party’s proposal;each party’s arbitration brief;exhibits produced at the hearing; andany applicable order made by the Agency under section 169.43 of the Act.Arbitrator’s DecisionArbitration decisionThe arbitrator’s decision must be made within seven days after the day on which the arbitration hearing ends.Copy of decision to partiesThe arbitrator must provide each party with a signed copy of the decision.Minor correctionsWithin two business days after the day on which they receive the arbitrator’s decision, a party may apply to the arbitrator to correcta clerical or typographical error;an accidental error, slip, omission or other similar mistake; oran error in calculation.Coming into ForceRegistrationThese Rules come into force on the day on which they are registered.