CANADA TRANSPORTATION ACTDirection Respecting Flight Cancellations for Situations Outside of a Carrier’s ControlThe Minister of Transport, pursuant to subsection 86.11(2)a of the Canada Transportation Actb, issues the annexed Direction Respecting Flight Cancellations for Situations Outside of a Carrier’s Control.S.C. 2018, c. 10, s. 19S.C. 1996, c. 10Ottawa, December 17, 2020
Le ministre des Transports,Marc GarneauMinister of Transport
DirectionThe Canadian Transportation Agency must make a regulation respecting a carrier’s obligations towards passengers in the case of flight cancellations due to situations outside of the carrier’s control that prevent it from ensuring that passengers complete their itinerary within a reasonable time.RefundsThe regulation made by the Canadian Transportation Agency must provide for refunds to passengers for flight cancellations due to situations outside of a carrier’s control, including the situations listed in subsection 10(1) of the Air Passenger Protection Regulations, that prevent it from ensuring that passengers complete their itinerary within a reasonable time.Lengthy delayIn the regulation, the Canadian Transportation Agency may determine that refunds be provided for lengthy delays due to situations outside of a carrier’s control resulting in passengers not being able to complete their itinerary within a reasonable time.Coming into forceThis Direction comes into force on the day on which it is registered.